How to file a complaint
If you are dissatisfied with our service or our conduct, you can submit a complaint by email to hello@xabluventurestudio.com or in writing to Xablu Venture Studio, Industrieplein 1, 7553 LL Hengelo, the Netherlands.
What to include
Please describe your complaint clearly, including your name and contact details, the relevant dates and facts, and the outcome you are seeking. This helps us investigate promptly.
How we handle it
We acknowledge complaints within five business days of receipt and aim to provide a substantive response within four weeks. If we need more time, we will let you know the reason and the expected timeline.
If you remain dissatisfied
If your complaint is not resolved to your satisfaction, you may, where applicable, escalate the matter to the relevant Dutch dispute-resolution body or supervisory authority. Details of the applicable route will be provided with our final response.
Last updated: July 2026. This is a template disclosure prepared for the website and should be reviewed by qualified legal counsel before publication.